RPA in Customer Service
5 Examples of How to Increase Customer and Employee Satisfaction
Especially in customer service it is important to be “on the ball”. If there are long waiting times or unfinished customer enquiries jam up, the mood can quickly change – both among the customers and employees. The consequences: Poor ratings increase, employees drop out – which can result in an increased risk that sales will soon decline as well.
We present 5 real customer examples from the practice how to prevent a negative customer service experience.
- In our webcast you will learn: How to help your customer service staff through applied AI and software robotics to process inquiries quickly and satisfactorily.
- How to increase sales and customer satisfaction through a 24/7 service.
- How you can pragmatically train and retrain your digital colleagues in the call center for more complex tasks.