RPA in Customer Service


With RPA in customer service, digital assistants handle simple queries quickly and in a case-closing manner, your customer service representatives gain time for friendly, competent, and relaxed advice in the more complex cases. In this way, everyone will be happy – your employees and, above all, your customers.

Use Cases: From Real Business Practice


Learn how different companies are successfully using Servicetrace software robots in customer service.


RPA in Customer Service – Your Advantages


More Speed

Software robots carry out tasks quickly and tirelessly – thus accelerating your business.


More Quality

The virtual employees work precisely and flawlessly – and you enjoy an excellent output.


More Satisfaction

The digital colleagues take care of annoying routine jobs – making your employees happy.

Free Download: RPA for Customer Service Use Cases


RPA is an essential building block for cross-departmental digital transformation. We have compiled a selection of RPA use cases in the customer service department from our customer projects. Gain an overview of the diverse applications of software robots and the positive effects for every business.


Simply fill out this form and you will get access to all use cases!